Location: Edinburgh City Centre Type: Temporary Contract Position (Permanent contracts will be available for top performers) Salary: £15,500-17,500 (Overtime available at peak times) Start Date : Available between July and November

Working with one of the most well-known global online brands, our client is offering a dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across the UK & Ireland, providing the highest levels of technical support by phone and email. This is an exciting start up Greenfield site where fantastic opportunities exist for fast promotion.

Responsibilities

Interact with customers via telephone, e-mail and the web, providing technical support to end users Identify, evaluate and prioritise customer problems and complaints Analyse customer problems and formulate plans of resolution Serve as a point of escalation for other agents Assist in identifying resolution gaps, in evaluating new services, processes and technologies introduced Demonstrate and promote superior customer service in handling inquiries, problems, and complaints Work with departmental staff to promote, develop, and maintain strong customer service at all times Escalate unresolved issues to support leads Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements Additional projects as required