Working with one of the most well known global online brands, our client looking for a Continuous Improvement Manager, Black Belt to join their team. In this role you will be responsible for driving improvements for process, policies and tools within the Customer Service team. You will work with the company’s Mission Statement ("timely, accurate, and professional") by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and technical skills.

Responsibilities General duties to support and improve the Customer Service Process and systems Executing high priority (i.e. cross functional, high impact) Kaizen events and DMAIC projects Facilitate the execution of strategy by local management Creation and maintenance of all currently known customer impacting process issues identified locally Review, prioritization and categorization of local Issues Pipeline entries and improvement project opportunities Local project pipeline consisting of regular scheduling of new projects - with local resources assigned - by HQ and local management, including NPT (Non Production Time) planning and preliminary impact/benefit calculations Improvement phase of local projects (project team soliciting software engineer input & feedback, preparing IT development requests for IT sprint, and checking for relevant “off the shelf” solutions from internal and external sources) Evaluation of completed projects for local relevance by local management team, make recommendations, and support implementation Coaching & Training local management, Associate and project teams on philosophy & project management methodologies