Sales Manager Birmingham
Call Centre People are advertising an Inbound Sales Manager job in Birmingham, West Midlands UK.
Role purpose:
Overseeing the Inbound Sales & Service department to ensure financial and regulatory objectives are met
Ensure all departmental employees are competent, fit for purpose, developed and motivated
In line with our policy, ensure the principle of Treating Customers Fairly is an intrinsic part of the organisation's culture and day-to-day operations.
To deliver sales and service results for the Inbound call centre.
The Sales Manager will drive improvements, which will increase shareholder value, promote an excellent customer experience and will make it a great place for our people to work.
For FSA regulation purposes maintain appropriate knowledge of the ‘High Level Standards' within the FSA's Handbook of Rules and Guidance and be able to apply this knowledge in ensuring the business complies with the regulations to the fullest extent.
Regulatory Knowledge
Insurance and FSA Regulation
Commitment to competence
Selling and renewals
Maintain knowledge of H & S legislation and be able to apply this knowledge in ensuring the business complies with legislation and be able to apply this knowledge in ensuring the business complies with legislation to the fullest extent
Essential
Proven 2nd line management experience within a Call Centre environment
Experience maintaining service levels within an Inbound contact centre - service AND sales
Desirable
Understanding of HGB systems and products.
Experience of working within an FSA regulated environment would be advantageous
For more details, email info@callcentrepeople.com
Related GTJ pages: jobs and recruitment Birmingham
Role purpose:
Overseeing the Inbound Sales & Service department to ensure financial and regulatory objectives are met
Ensure all departmental employees are competent, fit for purpose, developed and motivated
In line with our policy, ensure the principle of Treating Customers Fairly is an intrinsic part of the organisation's culture and day-to-day operations.
To deliver sales and service results for the Inbound call centre.
The Sales Manager will drive improvements, which will increase shareholder value, promote an excellent customer experience and will make it a great place for our people to work.
For FSA regulation purposes maintain appropriate knowledge of the ‘High Level Standards' within the FSA's Handbook of Rules and Guidance and be able to apply this knowledge in ensuring the business complies with the regulations to the fullest extent.
Regulatory Knowledge
Insurance and FSA Regulation
Commitment to competence
Selling and renewals
Maintain knowledge of H & S legislation and be able to apply this knowledge in ensuring the business complies with legislation and be able to apply this knowledge in ensuring the business complies with legislation to the fullest extent
Essential
Proven 2nd line management experience within a Call Centre environment
Experience maintaining service levels within an Inbound contact centre - service AND sales
Desirable
Understanding of HGB systems and products.
Experience of working within an FSA regulated environment would be advantageous
For more details, email info@callcentrepeople.com
Related GTJ pages: jobs and recruitment Birmingham
Return to the Sales Jobs main page or find relevant recruitment agency details on the Sales recruitment agencies page.