Business Consultant Leeds
A business consultant job vacancy in Leeds, UK is offered by Applied Knowledge Ltd.
Job Title: Customer Experience Consultant / Trainer
Salary: £20,000 - £25, 000
Location: Leeds
Company: Applied Knowledge Ltd
Job Type: Permanent
Closing Date: 15th June 2007
About the company and role: Applied Knowledge is a Business Consultancy who specialises in supporting organisations improve their customer experience and revenue generation. We do this through the provision of: pragmatic consultancy advice, training solutions, interim management and outsourced solutions. Most of our clients are the UK’s largest dedicated suppliers of educational products in Europe serving state and independent schools from nursery to secondary level, hospitals, charities, and other educational bodies. Given this, we are seeking a dynamic professional, educated to degree level with a background in Education, Sales, preferably telesales and Training.
Person Sepcification: The successful candidate will have several years experience as an academic or professional trainer, along with proven success in telesales and contact centre experience. The candidate must possess native fluency in English with proficiency in another European language as he / she will formulate and deliver training to a diverse sector of clients. As the organisation services clients and conducts nationwide training seminars and sessions, suitable candidates must be willing to undertake regular travel. In addition to developing new business through outsource projects, generating revenue from outbound calling, the successful candidate will work with senior consultants on Contact Centre optimisation and efficiency.
Qualifications and Experience:
· First degree in Human Resources, Education, Humanities, Communication, or related discipline.
· At least three years experience in a pedagogical environment instructing individuals.
· At least one year’s Contact Centre experience with practice in Customer Experience, Telesales, Training and Performance Management.
· Experience training and managing teams for inbound and outbound calls.
· Evidence of proficiency in Microsoft Office Suite supported by certificates and / or samples of previous work.
· Fluency in at least one other Western European language.
· Advanced communication skills, ability to deliver oral and written reports and training modules at all levels of the corporate hierarchy.
· Proven track record operating and meeting targets in a highly demanding and dynamic setting.
To apply: Please send your CV and covering letter to:
By Post - Colin Clarke, Director, Applied Knowledge Ltd, New Technology Institute, Meadow Court, Millshaw, Leeds, LS11 8LZ.
By Email: colin.clarke@applied-knowledge.co.uk
Job Title: Customer Experience Consultant / Trainer
Salary: £20,000 - £25, 000
Location: Leeds
Company: Applied Knowledge Ltd
Job Type: Permanent
Closing Date: 15th June 2007
About the company and role: Applied Knowledge is a Business Consultancy who specialises in supporting organisations improve their customer experience and revenue generation. We do this through the provision of: pragmatic consultancy advice, training solutions, interim management and outsourced solutions. Most of our clients are the UK’s largest dedicated suppliers of educational products in Europe serving state and independent schools from nursery to secondary level, hospitals, charities, and other educational bodies. Given this, we are seeking a dynamic professional, educated to degree level with a background in Education, Sales, preferably telesales and Training.
Person Sepcification: The successful candidate will have several years experience as an academic or professional trainer, along with proven success in telesales and contact centre experience. The candidate must possess native fluency in English with proficiency in another European language as he / she will formulate and deliver training to a diverse sector of clients. As the organisation services clients and conducts nationwide training seminars and sessions, suitable candidates must be willing to undertake regular travel. In addition to developing new business through outsource projects, generating revenue from outbound calling, the successful candidate will work with senior consultants on Contact Centre optimisation and efficiency.
Qualifications and Experience:
· First degree in Human Resources, Education, Humanities, Communication, or related discipline.
· At least three years experience in a pedagogical environment instructing individuals.
· At least one year’s Contact Centre experience with practice in Customer Experience, Telesales, Training and Performance Management.
· Experience training and managing teams for inbound and outbound calls.
· Evidence of proficiency in Microsoft Office Suite supported by certificates and / or samples of previous work.
· Fluency in at least one other Western European language.
· Advanced communication skills, ability to deliver oral and written reports and training modules at all levels of the corporate hierarchy.
· Proven track record operating and meeting targets in a highly demanding and dynamic setting.
To apply: Please send your CV and covering letter to:
By Post - Colin Clarke, Director, Applied Knowledge Ltd, New Technology Institute, Meadow Court, Millshaw, Leeds, LS11 8LZ.
By Email: colin.clarke@applied-knowledge.co.uk
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